ZMT STUDIOS
Refund & Cancellation Policy
How cancellation and refund requests are assessed for ZMT STUDIOS software and digital services.
1. Scope
This policy applies to paid software and digital services provided by ZMT STUDIOS. Browsing the website and submitting an enquiry are free and do not create a purchase.
2. Project-specific terms
Projects differ in scope, milestones, external costs, and resource commitments. Specific cancellation and refund terms may therefore appear in an accepted proposal, quotation, statement of work, invoice, contract, or other written agreement.
Those project-specific terms control where they differ from this general policy, subject to any rights that cannot be limited under applicable law.
3. Cancellation requests
Request cancellation as soon as possible by emailing admin@zmtstudios.com or messaging +92 322 0040567. Include the project name and relevant proposal or invoice details. We will review the project status and explain any work, cost, delivery, or refund implications in writing.
4. Refund assessment
Cancellation does not automatically qualify for a full refund after work or resource commitment has begun. Any available refund will be assessed using relevant factors such as:
- Work already completed, approved, or delivered.
- Agreed milestones and resources already committed.
- Non-cancellable commitments made for the project.
- Third-party software, licences, subscriptions, hosting, assets, or provider charges.
- Payment and cancellation terms in the applicable written agreement.
- Mandatory rights under applicable law.
Deposits, advance payments, and milestone payments are treated according to the applicable project agreement. If it is silent, we will assess the request fairly using documented work and costs, subject to applicable law.
5. Service or deliverable concerns
If you believe delivered work does not match the agreed scope, contact us with clear details. Where appropriate under the project agreement, ZMT STUDIOS should have a reasonable opportunity to investigate and correct an in-scope issue before a refund is considered.
A change of preference, new requirement, or request outside the agreed scope is not a defect and may require a separate scope and fee.
6. Third-party costs
Charges paid or committed to third-party providers are governed by those providers' terms. We cannot guarantee a refund of a non-refundable third-party charge, but will identify relevant costs when assessing a cancellation request.
7. Cancellation by ZMT Studios
If we cannot continue an agreed project, we will notify the client and address any unearned prepaid amount under the project agreement and applicable law.
8. Approved refunds
If a refund is approved, we will confirm the amount, method, and expected processing details in writing. Bank, payment-provider, or other external processing times may vary.
9. Mandatory rights
Nothing in this policy removes or limits a refund, cancellation, or other right that cannot lawfully be excluded.
10. Contact
For cancellation or refund questions, email admin@zmtstudios.com or contact us at +92 322 0040567.
admin@zmtstudios.com · +92 322 0040567